Seller Growth Associates
★ Collaborated with sellers to understand their business goals and develop strategies to increase sales on the eBay platform.
★ Initiated regular calls with sellers to address concerns, provide support, and discuss overall account performance.
★ Implemented discount strategies to enhance sales, including markdowns, public coupons, private coupons, shipping discounts, and buy-more discounts.
★ Orchestrated various promotional activities such as Promoted Listing Standard, Promoted Listing Advanced, Offside ads, and Display ads to boost visibility and sales.
★ Defined and implemented business policies, including shipping, payment, and return policies, ensuring compliance with eBay's guidelines.
★ Conducted thorough account analytics, analyzing returns, order shipping, and payments to identify areas for improvement and optimization.
★ Managed product listings, utilizing auction and Buy It Now formats to maximize visibility and appeal to a diverse range of buyers.
★ Engaged in conversations with buyers, addressing reviews, return requests, replacements, and refunds promptly and professionally.
★ Implemented changes based on eBay's recommendations from listing quality reports to enhance overall account performance.
★ Collaborated with sellers to analyze competitor data, including item pricing, delivery times, and return/replacement policies, and develop strategies to stay competitive.
★ Conducted analysis of buyer behavior to identify and mitigate risks associated with bad buyers.
★ Initiated and managed new promotions to attract and retain customers while adhering to eBay's policies.
★ Ensured compliance with eBay's violation policies and resolved any issues promptly.
Skills:-
eBay Account Management
Sales Optimization
Seller Communication
Discount Strategies
Promotion Management
Campaign Creation
Business Policy Implementation
Account Analytics
Product Listing Optimization
Buyer Interaction
Listing Quality Improvement
Competitor Analysis