Kabir Roy

Skills

Experiences

1. 

   WPP

   Oct 2023 - Oct 2024

   Regional Director - Customer Experience

   Customer Experience Account Management and Business Strategy Leadership. I am responsible for handling Customer Experience Transformation for one of the largest Automobile Companies across APAC, SAF, SK, Middle East and AU Markets. I help influence multiple Business Functions across Social and Marcomm by helping with Strategic Thinking and Business Innovation. I am responsible to drive Business strategies for my clients to elevate Customer Experience across targeted KPIs.
2. 

   Qualys

   Apr 2019 - Dec 2022

   Vice President - User Experience

   As part of the Qualys Executive Leadership team, I owned and drove Product Design Innovation Vision through User Experience and targeted Business KRAs. I spearheaded the entire Experience Journey for all Products across Qualys Platform, globally.
3. 

   BlackRock

   Sep 2018 - Apr 2019

   Director - Application Engineering

   At BlackRock, I lead the Application Engineering for Aladdin Wealth Tech from India Office collaborating with US Front Office along with ensuring UX Design collaborations.
4. 

   Reliance Retail

   Apr 2018 - Aug 2018

   Associate Vice President - Customer Experience Transformation

   At Reliance Retail, I was responsible for handling CX Transformation for all Customer Facing Interfaces for the Retail Business. In the short duration that I was there I was able to work on multiple projects like the Reliance Smart Mobile App where I helped them to re-configure the Information Architecture of the Product Categories. Also lead complex initiatives on re-shaping the Point-of-Sale Kiosk Interaction and Journey Map for Reliance Retail Stores across India.
5. 

   GEP Worldwide

   Jun 2015 - Feb 2018

   Senior Director - User Experience and Product Design

   - As an Executive Member of GEP's Leadership Team, I am responsible for setting Design Direction for GEP's Next Generation Sourcing and Procurement Software Product Suite - Providing Strategic Leadership across multi-million dollar GEP Software Products - Evangelizing a clear Vision of best-in-class design strategies to senior executives, key strategic customers and analysts - Leading User Experience Design and Research Discipline including building a strong team of design professionals as well as continually improving UX capabilities, tools, processes and best practices - Re-defining GEP's UX Vision through Leadership and Cultivation of cross-disciplinary UX Team including UX Analysts, Interaction Designs, Visual Designers, User Researchers and Web Engineers - and collaborating with Key Business Stakeholders - Craft UX Engagements that exceeds customer expectations by partnering with key stakeholders to support product business goals, advocating user centred design (UCD) industry best practices and effectively managing UX Resources - Translate business requirements, end user needs and input from cross-functional teams into differentiated design solution - Responsible for all UX function’s deliverables (such as UX Research Reports, concepts, wireframes, prototypes, specifications, front end code, etc.), project engagement agreements, project timelines and delivery - Managing UX Team’s regular UX engagement activities with a focus on delivering market differentiating, quality, innovative, interactive, engaging, User Centred and Usable end-to-end Procurement Solution - Defining and Measuring the key success metrics of all product engagements and driving the User Experience Team on the actualization of all key metrics - Managing the overall User Experience Team, contributing to the larger UX Community in the Procurement Industry and playing a key role in Business Development - Incubate Product Design Innovations and drive Roadmaps across cross functional groups
6. 

   LoudCloud

   Sep 2013 - May 2015

   Head of User Experience Design

   - Define design goals and deliverables that support product development goals in collaboration with business and technical teams - Direct and Manage UX projects from conceptualization through till User Testing. - Manage the design of intuitive user workflows for LoudCloud applications. - Review UX design and support the visual design and technical development teams to accurately implement in the solution. - Manage development and testing of product prototypes to evaluate navigational structure, appearance of screens, and effectiveness of tools. - Respond to user, client, and internal feedback to determine optimal interactivity and navigational structure. - Manage external/ remote design teams located at partner premises. - Define and develop design process appropriate to LoudCloud and its existing work process.
7. 

   Zycus

   Aug 2011 - Aug 2013

   Associate Director - Usability

   Innovate, Strategise, Ideate, Facilitate, Communicate.... Usability! - Lead user experience projects by guiding, defining, and prioritizing usability improvements to align with corporate goals and business objectives - Plan and propose innovative changes to UI design, information architecture, interaction, and design processes that will result in increased consumption and revenue - Drive usability testing strategy; work closely with the Product Development Teams. - Conduct appropriate usability research, including expert reviews, competitive analysis, task analysis, card sorts, user interviews, and usability tests - Own and strategize site maps, workflows, screen-flows, wire frames, and help creating prototypes for usability testing - Establish guidelines and UI patterns for the product’s UI pattern library - Ensure a positive, collaborative work environment for the Product Development team Mentor the cross-functional team in the discipline of User Experience design - Monitor external human factors and HCI research, standards, and user experience design trends for potential opportunities for all in the company suite of products.
8. 

   Vistaar Technologies

   Apr 2010 - Aug 2011

   User Experience Architect

   • Responsibilities included coming up with a customized process & plan to positively impact the User Interface at Vistaar taking into consideration the complexity of the product. • Strategize the UX component of the Product Development Life Cycle. • To study and analyze the product and suggest valuable inputs to improve the existing software. • To come up with paper prototypes and wireframes for new modules taking into account the Usability aspect of it. • Design and document Usability artifacts. • Design the Interaction behavior, Information Architecture, Screen flow, Task flow and Use Cases • Supervise and evaluate the UI development process. • Review and do Usability testing for product modules. • Produce Specifications and Guidelines. • Produce Heuristic Analysis Report. • Drive presentations to stakeholders, developers and management. • Co-ordinate with third party vendors for UI requirement specifications. • Give usability expertise to development as well as solution team as required.
9. 

   Wipro

   Sep 2005 - Mar 2010

   Design Analyst

   - Conduct workshops with the business Stakeholders’, User Interviews, coordinating with Business Analysts and System Analysts - Analysis and Evaluation of digital application being used by the “Users”, Task Flow Analysis, Interaction Behaviour - Identifying interaction points, screen elements, entry-exit points, UI validations, Paper Prototyping, Wireframe designing - Business Presentations and following the Iterative Design Process including Use Cases - UI Style guide, Usability Specifications, CSS, various power point presentations defining the structure for the site including theme implementations, branding, look & feel (layout, colors, font, graphics, etc.) - Developed high definition click-through prototype of the complete application with validations and user role specific - Information Architecture with the help of key scenarios and mapping them to the Business requirements, screen complexity trackers - UI Testing guide, coordination with the Technical Leads for feasibility and compatibility for all the user interaction behaviour elements, POCs, etc. - Client Facing demos with the business, end-users and stakeholders and sign-off of the final prototype in Compliance with W3C standards - Lead front end development on JSF - Product Documentations, Low Level Designs (LLDs), screen design evaluation and design optimisation - Major contributor in designing, developing, integration and testing the User Interface with interaction behaviour for the complete application and involved in finalising the Requirements, Analysis, Sign-off process with Technical Documentation - UI review & Heuristic analysis aligned with Industry Standardisation Usability Guidelines - Responsible for conceptual & visual designing. Management, Planning, Task allocation, estimation, support and other management activities for the UI team - Internationalisation and localisation

Education

1. 

   BITS Pilani

   Oct 2005 - Oct 2009

   Masters of Science

   Software Engineering
2. 

   University of Mumbai

   Jan 2003 - Jan 2005

   Bachelor of Science

   Information Technology