Sambit Ghosh

Skills

Experiences

1. 

   DFS Group

   May 2024 - Aug 2024

   Intern Human Resources Department

   I am a dedicated professional with a background in Human Resources, having served as an Intern at DFS Global from May 2024 to August 2024. Passionate about fostering positive workplace environments and contributing to organizational success. I am currently pursuing an MBA with a keen interest in leadership, multinational management, and the dynamic intersections of business and human capital. Excited about the journey ahead and open to new opportunities.
2. 

   Evepaper

   Feb 2024 - May 2024

   HR Recruiter

   HR Intern | EVEPAPER Diligent HR Intern at EVEPAPER, actively involved in recruitment, onboarding, and employee relations. Played a pivotal role in talent acquisition processes, participated in interviews, and maintained comprehensive employee records. Collaborated seamlessly with the HR team to enhance operational efficiency. Gained valuable insights into HR dynamics within the corporate landscape, setting the groundwork for future endeavors.
3. 

   Amazon

   Apr 2023 - Sep 2023

   Subject Matter Expert
4. 

   Amazon

   May 2022 - Apr 2023

   Investigations Specialist

   Investigations Specialist | Amazon, Kolkata May 2022 - December 2022 Acted as a key liaison in escalating and resolving complex customer issues, ensuring prompt and effective resolution. Identified opportunities for process improvements within customer service operations, leading to enhanced service delivery and efficiency. Delivered high-quality, empathetic service to both new and existing customers, addressing inquiries and complaints with a solutions-oriented approach. Trained and onboarded new hires, focusing on product knowledge, best practices, and company protocols to minimize process gaps and improve team performance. Maintained strict confidentiality of customer information and company operations, ensuring privacy and security. SDS FLEX Associate | Amazon, Kolkata April 2023 - September 2023 Designed and implemented processes for monitoring project progress and performance metrics, providing comprehensive reports to senior management. Managed daily operations of the delivery team, including task assignment, deadline setting, and adherence to operational standards. Analyzed customer requirements to develop tailored solutions, maintaining alignment with scope and budget constraints. Monitored and addressed customer feedback throughout the product lifecycle to ensure high levels of satisfaction. Coached and guided delivery teams in accountability, risk management, and issue resolution, contributing to a high-performing team environment.

Education

1. 

   Uttaranchal University

   Aug 2023 - Jul 2025

   Master of Business Administration - MBA

   Human Resources Management/Personnel Administration, General