Sarthak Sharma

Skills

Experiences

1. 

   SustVest

   Jan 2024 - Current

   Investor Relations Manager
2. 

   FAM

   Jan 2022 - Sep 2022

   Customer Love Team

   - Learnt CRM tools under FreshWorks services (Basically includes Freshdesk and Freshchat) - Observed the BPO transition and setting up - Learnt about automations and processes that can and should be setup under the Customer Success - learnt about essential metrics to track under Customer Success for product development and growth. - active reporting on the callouts from customer responses and further, giving inputs on various fronts (product, processes, etc.) to improve the customer experience.