Suvam Sinha

Skills

Experiences

1. 

   Escaliers Business Solution

   Jul 2024 - Current

   Junior MERN stack developer
2. 

   Amazon

   Jan 2022 - Mar 2023

   Senior Human Resources Assistant

   • Streamlined HR operations and identified process improvements for more than 500 employees to enhance efficiency. • Tracked attendance, leaves, and overtime through HRIS system and payroll software-processed claims, expenses, and reimbursements while ensuring compliance.
3. 

   Amazon

   Sep 2021 - Dec 2021

   Customer Service Associate

   • Resolved over 100 daily customer inquiries about deliveries via email, chat, and phone calls. • Achieved 95% customer satisfaction rating for providing excellent service and issue resolutions.
4. 

   Appen

   Jun 2017 - Sep 2021

   Social Media Intern

   Proficiently assessed crowd-sourcing tasks, satisfying metrics-driven targets, and rated submissions based on predefined guidelines of content quality and parameters.